Orders placed before the daily cut-off leave the same working day; everything else the next. You get tracking the moment the label scans. Delivery windows and any duties are shown at checkout for your address before you pay — no surprise invoice at your door.

No. The heads articulate on stems, so they roll with the contour instead of dragging across it, and the lattice has no sharp edges. Use a light layer of serum for slip and glide one direction, chin to ear. Tie hair back and you'll never feel a snag.

The shell is a single moulded piece — no screw seats, no glued seam at the fork junction, which is exactly where cheap devices split. The heads are metal, not plated plastic. Built to survive a bathroom floor at least once. Keep the charge port dry.

Five minutes, once a day. Depuffing shows the same morning. The firmer, more defined look from microcurrent and red light builds over roughly four to six weeks of consistent use, the way training a muscle does. Twenty minutes once a week is not a substitute.

Ask whoever administers it first, and don't work directly over a treated area until they clear you. Many people use it on the neck and lower jaw between appointments. Anyone who tells you it's automatically fine is guessing about your face.

Give it two full weeks at levels 1–3 before you judge it — the early sessions are meant to feel subtle. If it's still not for you, the returns window and process are listed in full on our returns page. Start a request there and we'll handle it.